Van was waiting at the terminal. Some confusion if it was our transport since no one held up our names. Good travel to London but hit traffic in the city. Confusion regarding the correct hotel. Two passengers were at the right hotel. Four of us were scheduled for a nearby hotel with similar name. Van took us to right hotel but did not drop us off at the front door.

The driver was very nice and efficient. There was a mix up from the booking company and he was not aware we were traveling to London. He thought he was only taking us a couple miles.....what, I wouldn't pay $200 for a 2 mile ride. He was able to get us to London, but we had to wait an hour for his second booking. He made it work, but it was uncomfortable for a bit.

It was fine and saved all the transferring fro cab to train station and train station in zLondon to hotel but traffic in London from the motorway to the hotel by the Tower Bridge in London was horrific. But nothing the driver could do about that.