While anyone can go watch it for free, I felt the tour guide was an added necessary. Not only does she give you history while you are waiting in line to get in, but she also knew the best seats (which are not all the way in the front as you would think) but perfectly places to have a great viewing experience and the pope passed right in front of us twice

This was a convenient way to book tickets to the Papal Audience if you don't have the opportunity to get the free tickets yourself. The meeting location details could have been more clear (it was not easy to find the guides in the large area where they said they will be). The commentary by the guide was helpful to pass the time as we were lining up to enter the Basilica. We also appreciated that we got to our seats quickly (because the meet up time was early). The Pope toured the crowd earlier than expected and we got to see him up close with less people (there was still a very very long line at the security when he started going around the seated area).

The service was good and seats were good to see the Pope enter the square. However our tour seemed very chaotic and unorganized. We were standing in front of the store as instructed with numerous other ppl. The “guide” showed up with a sign that said one thing and in small letters the name of the group we were suppose to be waiting for. Our tour guide forgot her stick, we stood around while they got it together then had to stand in a long line to be screened that if they had arrived earlier we could have cleared faster.