Actually it should be a 4.5 stars raiting. Service is really good. Comfortable minibusses with air conditioner. Friendly and professional drivers. Online support is very helpfull. They send you a ticket to the boat via whats app or via email. The only disanvantage is the transfer delay. I have ordered two transfers: from Rio to Ilha Grande and the return one. And each transfer was delayed for about an hour. And no one met me at the meeting point at Angra dos Reis pier (during transfer from Abraão to Rio). It was not a crusial problem, because I cooperated with other tourists waiting the same transfer. But you'll have to add more time to total transfer duration. It took six hours in my case. Paraty Tours, please make your bus schedule more predictable and you service will become perfect!

We booked three transfers with Paraty tours. By mistake I booked one transfer with the wrong date ( I just noticed this on the day before, so I couldn't cancel anymore). I had a very nice chat with Samanta and could change the date for me without any (sur)charge. They respond very well to whatsapp messages. The drivers were generally good, respecting traffic rules. One downside: on the first transfer we were supposed to be picked up at 8:30 at Santos Dumont airport, but they changed this to 9:00 and then another couple had to be picked up at another airport, so finally the transfer including the boat was around 5 hours instead of 4.