Castle & Palace Tours

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What people are saying about Pisa

Overall rating

4.2 / 5

based on 156 reviews

Excellent days tour, however the travel arrangements were incorrect

Our ticket said pick up time was 8.45 am from Tourist information centre in Pisa. . At 7.45 i received a phone call asking me where we were - i was actually in the shower ! Apparently the pick up time was for Florence, however it didn't say that, and my tour as above was from Pisa. After lots of to-ing and fro-ing, we arranged to meet at 8.20, to be transferred to San Gimignano to meet the rest of the tour. In all fairness the operator concerned was first class and highly apologetic, eventhough it quite clearly wasn't their error. We had a fabulous days tour, our guide was Gabriel, who was very helpful and knowledgeable. On return to Florence, it was pretty clear that there was no arrangement for our transfer back to Pisa, and eventually we were told that 8 of our party would go in one bus at 8pm, and the remaining 2 would go at 8.30 and would drop others off on the way. We didn't find this acceptable, so went back to Pisa on the train, at our own expense. Not really acceptable!

Tour and activities great. Too much waiting around if going from pisa

Overall fun tour the day was nearly 16 hours long with lots of waiting around if joining tour from pisa. I arrived meeting point in pisa at 0650,told to be there at 0700. Seems people booking via other websites were told 0730 so we had to wait for them told then. They didn't come. This unsurprisingly made us miss the tour bus in Florence. Then we had to wait 20mins by the side of the road outside florence to meet the tour bus. At the end of the tour we were back at the florence train station at 1940. Met the driver of the shuttle back to pisa at 2020 and had to wait til 2045 before setting off. Got back to pisa around 2145. Total waiting time 2hrs 5mins which was very tiring on an already long day. The shuttle drivers were both great and Elvis was very engaging and spoke with all of us during the drive. He kept us informed of the delays on way to Florence. Vincent the main tourist guide was great as was the siena guide. Beautiful sites. Nice lunch and wine.

The locations are amazing but the tour needs to be more interactive

The tour is very much well worth the money and the operating company is also upto the mark in terms of communication and helping customers. The views are amazing and so is the village of San Gimignano with its world famous gelato. Do not miss it. The guided city tour of Siena was brilliant and so was the guide in Siena. However, the main tour guide (tour conductor would be more precise) needs to improve significantly on their interaction level with customers. Also the bus driver was very very rude and should ideally not need to interact with the customers (atleast not rudely). There is enough technology around us that anyone can read 1 paragraph each for 3 locations covered in the tour -- We won t need a reader called "tour conductor" for that. The lunch in the winery was of poor quality and very well below the standards of italian food in Italy.

Brilliant way to spend my daughters 21st Birthday

What can I say this was an excellent day , we had the most delightful guides and would highly recommend . The four places that you visit are just so lovely ,you really wouldn't have the chance to visit with a tour like this . Aver our main guide was helpful , so knowledgeable and very friendly she defiantly made this a day to remember . You get the chance to meet lots of other lovely toursists from all over the world and experience all the delights of Italy . Would highly recommend this tour company

Very well structured to cover points of interest in Tuscany

Roman is a great driver, story teller, and foodie. This makes all the difference when sharing a whole day filled with history facts, humourous anecdotes and chatting on the road! We had a great time even when the rainy weather spoiled part of the tour. Unfortunatelly, this unusual spring sort of cheatd us with cold temperatures and rain, so context was not the best to appreciate the beauty of some of the amazing Tuscan locations along the way. Food very good at the winery.