Niagara Falls, Canada
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What people are saying about Niagara Falls, Canada

Overall rating

4.2 / 5

based on 466 reviews

The lady at the ticket booth was not very customer friendly.

Ride was great, ticket booth lady was not very customer friendly. Would not take the electronic voucher where all other excursions did. We booked helicopter rides, boat tours, and this was the only place that didn’t take the electronic vouchers. The ticket booth lady then criticized how we purchased our ticket through the website. That’s always the main response when things don’t go right with an excursion, they always want to place blame on the booking agency. Heck, you guys are the main marketing hub that make things go.

It was nice, however we bought our tickets on line and didn’t realize that there was 5 other attractions at the location and they offered a package deal to do all them. We asked if we could exchange our tickets for the package and they said no. So they lost a chance to make more money.

We were too scared to stay on the ride once they started to move our gondola up high, but we must give massive props for their willingness to bring us back down and let us get off without making us feel bad.

Very nice views, some commentary to point out the Falls. Great to take pictures. Enclosed and climate controlled. Comfortable seating and smooth rides, no rocking for stopping and restarting.

Loved the ride. Fabulous except we paid online and when we got there it was quite significantly cheaper to buy from the ticket box. Very disappointing. Don’t book online lesson learned.