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What people are saying about Varadero
Transfer from Varadero Airport to the Hotel
Unfortunately the plane EW 1130 on 30.01.19 had a dea from more than 9 h and arrived in the middle of the night at VRA airport. I searched for your represantative and when i found him, he was not nice at all, he showed me very unfriendly the letrero and i had to go around and search y name on it. He did not say welcome or anything friendly even that i spoke in fluently good spanish to him. I worked for many years as touroperatour represantative and many times i needed to pick up clients at night from the airport because of plane delay but that kind of unfriendliness and unprofessional behaviour, i have never seen before no where. Specially with plane delay its necesary to treat the people very kind. Luckily the busdriver and your represantative (Amaldo) were so friendly and made the people feel welcome and made them smile. Amaldo gave much information in the bus. The busdriver and Amaldo helped with the luggage. They really were very professional and provided excellent service.
This is a great excursion. The history and architecture of Havana is amazing. Our guide, Ruben, shared so many great stories and I learned so much about Cuban culture. He was also very funny. The tour was very well organized while still allowing us time to explore a bit on our own. The Cuban people we met were very friendly and we always felt safe. A complete stranger overheard me ask a question to my son and just stopped to chat with us and answered everything we asked. The lunch provided was good and well organized allowing us to quickly get back to seeing the sights. If you’ve never been to Havana this tour is a must do. Walking through a 500 year old city with this much history is really special.
Fantastic tour, with some wonderful guys, Luis and Jojo, funny and very knowledge, they were able to answer all our quistions and made a wonderful day for us ;) The car was good, and the driving itself was an experience, driving thru many Cuban cities on our way. We had 2 good stop for breakfast and dinner. We had about 1,5 hours in each city: Trinidad and Cienfuegos - could had spent some more time just walking around, especially in Trinidad, but we also had a long drive home, so it was okay. If you go on this trip, be aware of many hours drive, but definitely worth it - we recommend this trip highly ;)
Very good informative tour guide, polite driver and enjoyable day
The food at the hotel restaurant that we stopped at was horrible. Only half of the tour guests went up to the buffet and the food was almost all gone. Had to wait after requesting the buffet staff to reload the pots. In other parts of the world this would not even be considered a buffet. Poor selection. Would be better to reduce the price of the tour and have an optional hour to eat at a restaurant of your choice.
The ride was good and driver was very friendly. But not happy with the company. I was told the pick up time at 8:20 am and i should be ready by 8:10. The driver instructions was pick up time 7:50. Its not his fault that he show up on time. But organizer should be on same page. I didn't have timr for breakfast. Customer service wasn't help ful when try calling.