Firstly, There was no map, which shows, how would the trip look like. I expected that the boat goes through the city also, through canals like in Venezia. Secondly, there was a problem with the orientation in the harbour, because, the boat wasn't marked, that this is the boat for this type of trip. When we have asked the staff for information, they, told us there are two different boats and their boat is full for now and we can choose the bigger one. That information was misleading, however, in the advertisement wasn't that type of information. So we ran to another one, which was somewhere else, and we again were looking for it. Next, I would like to mention, that the sentence: "please, be there a little bit earlier, so you can catch the seating next to the window, so you can have a nice view during a trip because the cruise used to be full/sold out" in the advertisement would be useful.

The staff was friendly and helpful, and the tour was as described in the ads. There were toilets on the boat, which was quite convenient. The English-speaking tour guide was a German man with a German accent, not a native speaker of English. His English was reasonably good. The loudspeaker was a loudspeaker, meaning it had a bit of static or distortion, although it wasn't bad as loudspeakers go. The combination made the narration a bit difficult for some people in our group to understand. I didn't have trouble with it, but I have a lot of experience with German accents. Still, having a tour in English was very nice.

I rushed to get to the appointed time, even paid a taxi, but the boat was already full (even though I got 10-15 minutes earlier). There was no option for an English tour, a bit dissapointing, but once you set your mind to enjoy it and leave the german words of the guide to your imagination then it is an alright tour.

Fabulous tour of the canals and port. A rare opportunity to see the port working. The highlight of our quick trip through Hamburg. The live guide is in german so we did not understand but unlike most tours you could hear him clearly from outside. We were given a guide pamphlet in english. Highly recommended.

The boat was clean and comfortable. The guide was knowledgeable and fun. The food and drink were good. Unfortunately the sound system is pretty bad and unless the guide was right next to me, I couldn’t understand much of anything he was saying. When we could hear him, though, it was wonderful!