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  1. United States
  2. New York (State)
  3. New York City
  4. Manhattan

Tour of 9/11 Memorial and One World Observatory Ticket

Product ID: 57882
This guided walking tour takes you through the former World Trade Center site in New York where the tragic events of 9/11 took place. You’ll see Ground Zero and the 9/11 Memorial, and have timed admission tickets for the One World Observatory.
About this activity
Duration: 2.5 hours
Skip the ticket line
Printed or mobile voucher accepted
Instant confirmation
Live tour guide
English, French
Wheelchair accessible
Free cancellation up to 24 hours before activity starts

Select participants, date and language:



  • Take a tour of Ground Zero and the 9/11 Memorial with a New Yorker who has personal connections to the events of 9/11
  • Hear stories of tragedy and heroism and get a deeper understanding of what occurred
  • Visit the One World Observatory for views hundreds of feet above the New York skyline
Full description
These special 90-minute tours of the 9/11 Memorial are guided by New Yorkers who have a personal connection to that tragic day. Hear their personal stories and the touching recounts of tragedy and heroism of many other everyday citizens.

The tour begins at St. Paul's Chapel, the oldest public building in New York City in continuous use. This church miraculously survived the falling buildings and debris from the 9/11 attacks despite it being only a block away. It became a makeshift rescue center during the aftermath and its iron fence became a bulletin board where family members posted notices of their missing loved ones.

Today, with the mementos received from people around the world, the church serves as a tribute site. You’ll hear about the heroic emergency responders at the Firefighter's 9/11 Memorial Wall, and see Engine and Ladder Company 10/10, the fire station at Ground Zero.

Enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. See the Reflecting Absence Memorial, the largest manmade waterfall inside the 9/11 Memorial, symbolizing the vast void left by the tragedy.

Learn how the names of the nearly 3,000 victims were placed around the waterfall next to their friends, family members, and colleagues. See the new One World Trade Center rise from the ground in this beautiful 8-acre green city oasis.

As the tour portion ends, your guide will give you your timed admission tickets for the One World Observatory, a panoramic observation deck that is a marvel of engineering and architecture. The program begins in the lobby of the One World Trade Center with Voices, a film dedicated to the men and women of the World Trade Towers and the new One World Trade Center. You will then take the Sky Pod elevator and rise 1,250 feet above ground in 60 seconds.

The Observation Deck begins on the 102nd floor with the See Forever Theater and moves down to the 100th floor, where the main observation deck is located. Immersive LED displays, interactive touch screen videos, and dining options mean there's plenty to do, but the true draw is the view, from hundreds of feet above the skyline stretching across all of Manhattan.
  • English-speaking guide
  • Access to the 9/11 Memorial
  • Skip-the-ticket-line entry to the One World Observatory
  • Tour concierge present at the meeting point, for an easier check-in process
What’s Not Included
  • Gratuities (recommended)
  • 911 Museum Tickets

Prepare for the activity

Meeting point

Meet your tour concierge outside St. Paul's Chapel at 209 Broadway (between Fulton & Vesey streets). They will be there 15 minutes before the tour starts and will be holding an orange flag.

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Important information
What to bring
  • Comfortable shoes
  • Weather-appropriate clothing
Know before you go
• One World Observatory tickets are issued for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically the entry time for the 10:30 tour will be at 12:30. The 14:00 tour will typically have an entry time of 16:00. The actual entry time may vary based on availability. If there is no availability, you will be notified to either select another date or another tour, or will receive a refund of your purchase amount
• A large portion of the tour is outdoors, so please dress accordingly and be prepared for the weather
• You can always reschedule the tour portion to a different day without penalty. In the rare case of downpours or untenable weather conditions, the supplier will cancel the tour and offers refunds. However, One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
• During high season the wait at One World Observatory security can be up to 20 minutes
Customer reviews

Overall rating

4.8 / 5

based on 728 reviews

Review summary

  • Service
    4.8 / 5
  • Organization
    4.7 / 5
  • Value for money
    4.5 / 5
  • Safety
    4.8 / 5
Sort by

This is the most amazing tour I’ve ever been on. Seeing and hearing first hand what the people of New York City went through during 911 was packed with such emotion. I highly suggest this tour. As emotional as it was, going into the Freedom Tower Observatory was so incredible

January 1, 2020

This tour filled in all the blanks and littel know facts about 9/11 and the aftermath. Hal was great, a New Yorker who could relate a true locals perspective. The tour covered all the major components and some the not so obvioucs ones as well as explaining their signifucance. An excellent tour and guide.

December 27, 2019

It wasn't clear to me that it was a guided outdoor tour not related to the 9/11 Museum - I didn't read it close enough. We did not go and instead did a self guided tour of the museum. Read carefully when you buy!

February 27, 2020

Organized by

911 Ground Zero Tour

Product ID: 57882