1. United States
  2. New York State
  3. New York City
  4. 9/11 Museum

New York: 9/11 Memorial & Museum Skip-the-Ticket-Line Entry

Product ID: 109024
Reflect on the events of September 11, 2001 when visiting the poignant 9/11 Memorial & Museum. Listen to personal stories of remembrance & resilience following the terrorist attacks. Pre-book tickets for convenient skip-the-ticket-line privileges.
About this ticket
Printed or mobile voucher accepted
Cancellation policy
This activity is non-refundable.


  • Skip the ticket line by pre-purchasing your ticket
  • See artifacts from the devastating attack on the World Trade Centers and honor the memory of those whose lives were lost
  • Listen to the free downloadable, multilingual audio tour on your own personal device
  • Hear personal stories of remembrance and resilience and view the 3 feature films
  • Pay your respects at the twin reflecting pools at the 9/11 Memorial and see the amazing Survivor Tree which survived the terrorist attack
Full description
The 9/11 Museum
The museum displays over 10,000 monumental artifacts linked to the events of 9/11 and is made up of three permanent exhibition sections:

• The Historical Exhibition has three parts: the Day of 9/11, Before 9/11 and After 9/11. It tells the story of what happened on 9/11, including the events at the World Trade Center and the Pentagon and the story of Flight 93. 
• The Memorial Exhibition "In Memoriam", commemorates the lives of those who perished on September 11, 2001 and February 26, 1993 and provides visitors with the opportunity to learn about the men, women and children who died.
• The Foundation Hall is a room of massive scale, which houses both the last column and the slurry wall. 

The museum admission also includes entry to 3 feature films which are repeated throughout the day:
• "Facing Crisis: America Under Attack": Key 9/11 decision makers describe the events of the day. 
• "Facing Crisis: A Changed World": World leaders examine 9/11’s impact on global events. 
• "Rebirth at Ground Zero": Time-lapse footage and recorded interviews presenting first-hand perspective of the renewal of the World Trade Center site and the uplifting personal journeys of some of those most directly affected by the attacks.

You can also download the free 9/11 Museum Audio Guide App onto your own personal device and listen to the 'Witnessing History Tour" which will guide you through the museum. You’ll hear about the experiences of first responders, recovery workers, family members of those killed on 9/11, journalists, and others with stories to share. Free Wi-Fi is available on site. Alternatively you can rent an audio device at the museum for $8.

The 9/11 Memorial (Free Entry)

The “National September 11 Memorial” is a tribute of remembrance and honor to the nearly 3,000 people killed in the terror attacks of September 11, 2001 at the World Trade Center site, the Pentagon, as well as the six people killed in the World Trade Center bombing in February 1993. 

The memorial’s twin reflecting pools are each nearly an acre in size and feature the largest manmade waterfalls in North America. The pools sit within the footprints where the Twin Towers once stood. The names of every person who died in the 2001 and 1993 attacks are inscribed into bronze panels edging the memorial pools.
  • 9/11 Memorial Museum timed entrance ticket
  • Access to all the Museum's exhibitions and films
  • National September 11 Memorial and "Survivor Tree" (free entry)
  • Downloadable 9/11 Museum Audio Guide App for your personal device
  • 9/11 Memorial & Museum $2 service fee
What’s Not Included
  • Transportation
  • 9/11 Museum Audio device/headset ($8 to rent)
  • Guided tour
  • Food and drink

Prepare for the activity

Important information
What to bring
  • Headphones
Know before you go
• The free audio tour is only available in the 9/11 Audio Guide App which requires downloading to your own personal device
• Separate audio tour device/headsets are not included with this ticket and require an additional charge of $8
• The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering
• The museum closes: at 8:00 PM (Sunday – Thursday), with last entry at 6:00 PM; and at 9:00 PM (Friday and Saturday), with last entry at 7:00 PM
• The memorial is open daily: 7:30 AM - 9:00 PM
Not available
Currently it is not possible to book this product due to its limited availability.
Customer reviews

Overall rating

4.7 / 5

based on 5899 reviews

Review summary

  • Service
    4.7 / 5
  • Organization
    4.7 / 5
  • Value for money
    4.5 / 5
  • Safety
    4.8 / 5
Sort by

A serious, must-do when visiting NYC. While this is a stark reminder of an enormous tragedy, the thoughtfulness with which this museum and memorial have been created is breathtaking. You have the choice to take in as much, or as little, as you need or want. Personally, having lived in Albany NY during the attack, I did not need, nor want, to go in to the separated room which showed the attack itself (no under 10 is allowed) and I was grateful that it had all been so arranged. And, finally, there are actual survivors of the attack, who worked in the Twin Towers, who act as docents and will relate their experiences and answer any question you may have; it was amazing how it was some of the younger visitors who were asking questions. "No Day Shall Erase You From The Memory of Time" Virgil

Read more

February 29, 2020

This experience was very moving but also very enlightening to help remind us of the tragic circumstances of 9/11. I felt privileged to be able to see remnants of tens aftermath first hand. It’s still hard to comprehend the full extent of this tragedy but this experience respectfully takes you on a journey.... highly recommended.

February 21, 2020

Overall great, but you allowed me to purchase same day tickets but then I was told 48-72 to get my tickets! Since bought from a 3rd party box office couldn’t help me. Finally someone I talked to help me get my tickets for the 12:30 entrance instead of the 11:00 entrance time I requested! Just look at time you get the tickets to customers!

Read more

February 16, 2020

Organized by