Protesters in London caused all Tour Buses lots of problems on our trip. But the staff that greeted us at The Aldwich were professional and efficient. Once the bus arrived Shane took over and he was fantastic. What a great asset to your company. He apologised many times for events that were totally out of his control (protesters/diversions) We were on the bus much longer than we intended and missed a few things due to the diversions. The weather changed in an instant from blue skies and sunshine to heavy rain but my friends and I stayed put with Shane on the top deck, he stood up throughout. He entertained with great information and humour and even played "Its Raining Men" for us when we were totally soaked. He apologised again & kept us informed when he got off it was so very different. We could not really hear Luke and didn't actually see him - he sat somewhere but we didn't know where. It was disappointing that our £34 each trip was so badly disrupted but Shane made it great fun!

My girlfriend and I bought tickets for Saturday and my plane ended up landing late, the trains were delayed and tracks were closed, but they were nice enough to let us use our tickets the next day rather than let us in 45 minutes to close! We ended up spending 7 hours wandering around the next day. Dress for the weather because much of it is wandering outside on the battlements looking at architecture. We bought the multimedia guide and the tours were interesting and self-paced. We learned a whole rich history where before we’d only known little bits. We ate fish and chips in the Royal Armouries Cafe (delicious.) Plan to spend the whole day at the Tower of London!

Can't think of a better way to spend a rainy Sunday. Relaxing music, tasty food and great views. Although we were satisfied, the staff kindly moved us to a better vacant table. The staff also addressed us by personally by our names and checked several times if everything was alright (which it was). The only criticism is that it took a while to be served and it would be better if there were a couple more waitresses/waiters because the staff worked really hard. A most enjoyable day and I will book again.

Excellent service even down to changing our time slot, VIP lounge very nice, the host, Jamal, was exceptional and made a great experience even better, view was awesome and a little champagne was just the icing on the cake, would high recommend the service champagne VIP service

Nic was a great host. He was informative, amusing tolerant and charming. No question was too silly or too difficult, even if he did resort to Google on the odd occasion. I think it is fair to say all the people on the tour enjoyed the trip.