Lesser Poland: Tours & Tickets

Met the coach and had another pick up, which took up 30 mins (the company had over booked and 3 people were left at the roadside with barely an apology, just told to come back another day!!!) Coach was comfortable and air conditioned. Although 'tickets' were included we had to queue at Auschwich to obtain free tickets for late in the afternoon (it's free after 3 but only with reserved places) (EACH PERSON NEEDS SOME FORM OF ID TO OBTAIN the AUSCHWITZ TICKETS) which took up another chunk of time. We then had to get back on the coach and visit Birkenau first. We had 1.30 hrs here and had to be back on the bus for 3.50 (bus driver left 2 people who weren't on time) we got to Auschwitz at 4pm and told to be back for 5.50. We didn't have enough time to look around leisurely and had to miss some exhibits to ensure we were back on time as we didn't want leaving behind! It was very poignant visiting these sites but would have been better if we had the 3 hours promised at Auschwitz

The trip was fantastic and highly recommended , however , we received an email the day before changing the time of our trip to 12:15pm which was too late as we were flying home , so we were switched to a 6:45am pick up ( original 9am) , at this point we were also told they couldn’t collect us from hotel as we had booked , and we had to find a location a few streets away . Leaving our hotel at 6:30am - missed breakfast as this started at 7am - when we reached the location there was no “bus stop 3” to wait by as had been instructed !!! it was confusing and we just by chance managed to locate our tour guide and bus when it arrived .. i luckily had texted so they rang me !! Very disappointed by all this , however from pick up to drop back the tour was very well organised and no problems at all with that .

Konrad was our tour guide to the sites. He was informative and friendly. Our tour guide in the sites was an amazing guide. She explained each section with explicit detail. We will never forget this day and will share with others the exceptional experience. The history will be shared and never forgotten. Auschwitz should be shared with everyone and the actions never to be repeated in the future.

The tour guide was great, she was knowledgeable, punctual, and organized. The cheese making factory was awesome. Too bad my cheese melted by the time I was back to hotel. Room for improvement: 1. Give more time at Zakopane (4 hours at least) we had just under 3 hrs. 2. Clearly indicate the items, such as museum in there itenary so we know what we get! Thank you El

The museum is small and a lot of people visit, so it was crowded on our tour. The tour guide was great and I would not have taken as much away without her information. Also, tickets sell out so this was an awesome way to get tickets the day before we wanted to go.