Gotemba Premium Outlets: Tours & Tickets

Guide provided enough autonomy at the various points of interest. Spoke clearly enough to be understood. Can improve further if more historical, geographical info can be provided by guide to make tour more engaging.

I was quite pissed off arriving at VIP lounge meeting area as the 2 staff at the counter were very unfriendly and impatient and not helpful at all. Shocking for Japanese standards. They kept mentioning sightseeing or shopping tour which is not what the voucher mentioned so was not sure if we are following correct group. They did not even bother to check if we had any voucher with us and just asked us to check our name and no. of pax and no further questions answered. The English Young Gentlemen was so forthcoming in checking our bus number. But still we were not sure if we are following the correct bus as our voucher shows has both shopping and sight seeing. Every unpleasant experience at the meeting point melted away with the kindness and very understanding nature of our tour guide, if I remember her name correctly was Ms Yuko. She was very accommodating and despite some people took longer time to return to the bus and the heavy jam causing delays.

We are lucky we have a good weather, got a good view of Mount Fuji and able to catch the tail end of the beautiful cherry blossoms

This day was really nice. Great locations, nice guide, small group, everything you like. English guidance was very good, equal to the Chinese one. Only downside was that the cable car wasn't running and so the schedule was changed without prior notice. But the change schedule was still great. Tip: Forget the shopping, go for the hot spring. We didn't see Mount Fuji in its full beauty before, in the bath you had a great view...

The weather was bad/cloudy, and so we did not see Mt Fuji, but you should expect that and it says so on the reservation.