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9/11 Memorial
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9/11 Memorial: Tours & Tickets

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Top sights in New York City

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

Our insider tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to know

  • When should I visit?
    Open daily, 9:00 AM-8:00 PM
    Holiday hours may vary
  • Is it expensive?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional information

    • Not recommended for children under 10.

    • It is important to stay respectful during your visit.

What people are saying about 9/11 Memorial

Overall rating
4.3 / 5
based on 6,993 reviews

We were from NZ but the whole world was impacted by this tragic event.

Fantastic memorial, well created and reinforced by information from the past, present and thinking for the future. It sets the tone for positive outcomes and actions of us all as we work toward a better world. Pretty emotional at a number of places in the memorial. Focused is on what’s superficial And what is MOST important in life. We were so sorry so many good lives were lost before their time and send positive vibes to their families and friends.

If you really want to skip the line...get the priority ticket!!

Beautiful views. Sat at the bar and had our two drinks. Bought the “skip the line” ticket which meant you don’t have to wait in line at the ticket office... but you still have to wait in a slow moving line to get to the elevators. The guy in front of me was asking about why he was waiting in line when he bought a “skip the line” ticket.. The employee explained he needed a “priority" ticket to get around the line. A great thing to do when in NYC!!

It was gut wrenching and felt immediate rather than 18 years ago

The ticket purchasing process online was unnecessarily confusing and ambiguous, thus very time consuming; with two many different pages from ‘get your guide’ to 911.org to ‘one world’ to one-pass city pass etc and hard to determine if all the same and if all legitimate. We did ‘ skip the line’ tix and that was well worth it

Benoit made the tragic events seem like they just occurred.

Really appreciated the presentation that Benoit gave of the tragic events of 911. The extra insights were worth the cost of the Tour. You just don't get that kind of information from a book or website. I would recommend this tour (and tour guide) to anyone who visits NYC.

Poignant, sensitive, respectful and a true memorial to the fallen

So we’ll done, even with all the bitter memories on that bright blue day none of us can forget. This was my second visit and I saw more than I had seen the last time. Helps us never to forget the heroes, the fallen, and all the families marked by such a tragic day...

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