9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

Our insider tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to know

  • When should I visit?
    Open daily, 7:30AM to 9:00PM.
  • Is it expensive?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional information

    • Not recommended for children under 10.

    • It is important to stay respectful during your visit.

What people are saying about 9/11 Memorial

We saw the long line for tix, but I had printed them!

Museum & memorial were touching and well done. They are a wonderful tribute to the NY citizens, including the first responders & all others lost in that horrific tragedy.

Our guide, Elizabeth, was informative, friendly, and professional.

My friends and I had a wonderful time touring and learning about the events of 9/11. I strongly encourage anyone considering a visit to the 9/11 site to use Getyourguide. Elizabeth, our guide, was excellent, and enhanced our visit. We got much more out of our visit then we would have on our own.

Tour of 9/11 Memorial and One World Observatory Ticket Reviewed by a GetYourGuide customer, 07/24/2018

Amazing, informative, and excellent tour guide!

The experience we had was the most informative tour we've ever had! Mike was amazing at answering all questions and being very informative on the pieces that they have around the memorial. Such an emotional tour with alot miracles that happened all in the same day! Definitely recommend doing the tour, especially to truly get the background information of the true miracles that happened the day our lives were changed forever!

Peter Van Buren provided an excellent tour!

As a family of four with an eight and ten year old girl we were cautious about our activities at the 9/11 Memorial. Our kids are educated in the topic and mature, yet we wanted to strike the right balance between the emotional challenges that 9/11 presents for all of us and the need to learn. Our guide, Peter Van Buren, did an amazing job striking that balance. The tour was in depth with artfully placed stories that were told with a skill that made the tour personal. There were moments where the content was heavy which we expected, Peter was kind enough to give us a gentle heads up so that we could step away at important moments. I was grateful for his consideration, but the content was appropriate throughout. For a long time I have believed that guided tours can be a significant enhancement to special places. Over time that has certainly proven to be true, but only when the guide is a caring expert like Peter. I highly recommend touring the 9/11 Memorial with Peter Van Buren

Ryan’s tour was very informative and offered his own personal story.

Ryan was a very good speaker and attentive to everyone’s needs. Nice young man! He did a great job.

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