1. United States
  2. New York State
  3. New York City
  4. Manhattan

9/11 Tour & All Access: 9/11 Memorial, Museum & Observatory

Product ID: 58118
Pause to reflect on the events of 11 September 2001 on a 5-hour all access tour of New York’s Ground Zero and 9/11 sites. Go to the 9/11 Museum and One World Observatory, and see memorials such as the 9/11 Firefighters Memorial Wall.
About this activity
Duration: 5 hours
Check availability to see starting times.
Skip the ticket line
Printed or mobile voucher accepted
Instant confirmation
Live tour guide
English, French
Wheelchair accessible
Free cancellation up to 24 hours before activity starts

Select participants, date and language:

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Experience

Highlights
  • Take a 90-minute guided walk around Ground Zero and the 9/11 Memorial
  • Hear personal stories from New Yorkers connected to 9/11
  • Ascend to the 100th floor observation deck of the One World Observatory
  • See mementoes and artifacts from 9/11 at the 9/11 Museum
  • Save time and optimize your visit with pre-reserved tickets to the Museum and Observatory
  • Get a deeper understanding of the tragic events and New York's recovery
  • Pause for reflection at the Ground Zero memorial pool
Full description
Remember the terrible events of 11 September 2001 on a 9/11 walking tour, and journey through the former World Trade Center in New York. Guided by New Yorkers with a personal connection to 9/11, the tour includes personal anecdotes and touching stories of tragedy and heroism.

Meet at St. Paul's Chapel to see the church that miraculously survived the falling buildings and debris, despite being only a block away from the World Trade Center. It became a makeshift rescue center in the aftermath and its iron fence became a bulletin board where family members posted notices of their missing loved ones.

Hear heroic stories of the emergency responders at the Firefighter's 9/11 Memorial Wall, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero. Finally, enter the 9/11 Memorial, where you can pay your respects to those who lost their lives. See the Reflecting Absence Memorial, the largest man-made waterfall inside the 9/11 Memorial, symbolizing the vast void left by the tragedy.

Look at the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues. See the new Freedom Towers and World Trade Center rising from the ground. Stay as long as you wish at this beautiful 8-acre oasis.

Your guide will then provide you with timed entry tickets at the 9/11 Museum and One World Observatory. The museum entry time can vary depending on availability. Get a preview of the museum to optimize your time inside. Once inside, you are free to explore at your own pace. See artifacts from the events of 9/11, and hear recordings from people who were there on the day.

Next, take a 5-minute stroll to the Observatory to marvel at its engineering and architecture. Start in the lobby of Freedom Tower with the "Voices" documentary dedicated to the men and women of the World Trade Towers and new One World Trade Center. Then take the "Sky Pod" elevator, and ascend 1,250 feet in 60 seconds.

Once on the 102nd floor, go to the See Forever Theater, before descending to the 100th floor to access the main observation deck. Enjoy immersive LED displays, interactive touch screen videos, and dining options. The main draw however is the breathtaking view of the New York skyline stretching across Manhattan.
Includes
  • English-speaking guide
  • Timed reserved entrance ticket to the 9/11 Museum
  • Timed reserved entrance ticket to One World Observatory
  • Exclusive skip-the-ticket-line access at the 9/11 Museum
  • Tour guide with a personal connection to 9/11
  • Tour concierge present at the meeting point, for an easier check-in process
What’s Not Included
  • Gratuities

Prepare for the activity

Meeting point

Meeting point varies depending on option booked.

Important information
What to bring
  • Comfortable shoes
  • Weather-appropriate clothing
Not allowed
  • Food and drinks
  • Luggage or large bags
Know before you go
• The tour takes place, rain or shine. A large portion of it is outdoors, so please dress accordingly, and be prepared for the weather
• For the tour portion, you can reschedule without penalty if you would like to change to a different day. In the rare event of a heavy downpour or extreme weather conditions, the tour will be cancelled and you will be given a refund. However, One World Observatory and the 9/11 Museum tickets cannot be rescheduled as they are date and time specific
• There are security checks at both the 9/11 Museum and One World Observatory
• You will need to pass through airport-style security to enter the Observatory. During high season the wait at security can be up to 20 minutes
Customer reviews

Overall rating

4.8 / 5

based on 453 reviews

Review summary

  • Service
    4.8 / 5
  • Organization
    4.7 / 5
  • Value for money
    4.6 / 5
  • Safety
    4.8 / 5
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I would had given this 5 stars except for the fact that I thought the observatory was a total ripoff. It was the most expensive elevator ride I have ever taken. I was insulted by the fact that you were herded into an area and asked if you wanted to pay for an I pad to see what you were looking at. I was also not pleased with the man who “showed us the way “ to the meeting place, waited outside the deli and then tried ( successfully) to sell us the books. But that was my own fault . I was very happy our guide who gave an excellent tour.

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March 15, 2020

The experience and information was well worth the price. The stories our guide shared were very interesting and the museum was awesome. We stayed there over 3 hours. Unfortunately, it was very overcast when we went up to the top of the One World Observatory, so we couldn't see much. They will issue you a ticket for another day, but we couldn't take advantage of that.

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February 26, 2020

Our tour guide, Michael Cohen, was on time and ready to go for the 9:30 start at St. Paul’s Chapel on Broadway. He thoroughly explained what to do in the 9/11 Museum and in the One World Trade Center Observatory. Mike also was knowledgeable about each stop along the tour. The tour was both emotional and interesting. It is a part of history that will not be forgotten and we were fortunate to have a tour guide like Mike to provide in depth details about each stop including some stories that you wouldn’t find through Google.

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February 19, 2020

Organized by

911 Ground Zero Tour

Product ID: 58118