We were picked up from our hotel (Mercure). The coach was quite comfy. The commentary was quite slow but informative too. There were a good number of stops for some gorgeous photos. The refreshment stop was quite cool and there were decent vegetarian options and there were friendly alpacas around too. The cruise was pretty straightforward and we spent most of the time on the deck. The commentary on the cruise is not as audible on the deck but the views are spectacular (we had sunny weather all through - saw a few juvenile seals lazing around on the rocks, no dolphins though). There are some basic meals available on board for vegetarians but you can't pay by cards that don't have details embossed (I paid later at the counter). They offer an optional helicopter or plane ride back to Queenstown provided weather is good. Perfect all round for romance and photography since the entire journey is quite breathtaking

We had an excellent guided tour to Milford Sound. Our driver/guide, Carl, was an experienced driver and very knowledgeable about the history of the area. He made many scenic stops for photo ops. His exuberant and welcoming personality made the trip that much more fun. He included all his guest in the conversations, even referring to many by name, and made people feel special. The glass top coach was a plus, since you could view the mountain peaks along the way. Although the cruise was cut short due to the early closing of the Homer tunnel, the crew managed to include all the important sites. Great value tour! You will not be disappointed! Thank you for a wonderful day!

Very glad I choose to fly to Milford Sound instead of doing the whole day bus trip. Very efficient operation from pick up to drop off. No waiting around. No over energetic annoying tourism staff trying to oversell the experience. Pilot was great, providing just the right amount of information without being distracting which allowed us to soak in the amazing landscape. Cruise was also great. Beautiful waterfalls, snow capped mountains and plenty of Dolphins and seals coming out to play.

Cruise was great even with a wild and windy day. Certainly made the waterfalls (waterclimbs?) easy to see. Observatory was fun but I'm a fisher/diver/ecologist - don't expect an aquarium experience. Was pretty annoyed to get charged $10/hr to park in an area I'm sure the NZ taxpayer built/paid for now under the concessionaires control. $40-50 to park while spending money there already....just not on. And not many other options. Rip off guys.

The highlight of my trip to New Zealand. Even though it was pouring rain the whole trip it was still the most amazing experience. The waterfalls were beautiful and we were even given the opportunity to go beneath one. The captain was a wealth of knowledge and did everything in his power to ensure the trip was still amazing for us despite the chaotic weather. Cannot recommend this cruise enough, it is a must do!