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The driver was not waiting when I came from the plane, but he did phone to say that he was on the way, He did not hold a sign with my name, which I had expected. The meeting point in T5 at Heathrow was not well-indicated on the confirmation that I received when I booked. It would have been helpful to say that it was "outside international arrivals near Costa Coffee."

I made a mistake in booking the arrival date as May 25 and arrived a day early. However a guy at Heathrow Terminal 2 from your establishment was so helpful and referred me to a call centre agent. An arrangement was made for a taxi driver and brought me to my hotel in Greenwich in no time at a reasonable price. I really appreciate your service.

Wir landeten zu früh, trotzdem war der Fahrer nach 2 min. zur Stelle. Vorher auch super per sms mit Name und Kennzeichen angekündigt. Sehr flotte, angenehme Fahrt im schicken 5er BMW. Auch der Traffic hat mitgespielt. Lief super.

London: Heathrow Airport (LHR) Private Transfer Reviewed by Anonymous, 25/11/2019

Very good experience, the problem i had was resolved swiftly

It was a very good experience. Despite the fact that the driver was not waiting for me at the arrivals hall as expected, the problem was resolved swiftly after i called. Mistakes can happen. It is important how they are handled.

Did not realize I booked a bus ride. The suspension on the bus was bad. We bounced all over the ride, seats very close and difficult for a person over 6 feet tall.