Good evening; the organization of the visits, has made every effort to allow us to make the visit in a fantastic way! We were informed for WatsApp that the fixed visit with the guide in Italian was no longer possible on the date and time booked. However, they gave us the opportunity to do it on the same day and at the same time with the guide in English. We've accepted. Shortly after, they sent us a second WatsApp to inform us that the visit was possible again on the same day and at the same time with the guide in Italian !!!!!! We obviously accepted! We did not understand that to access the visit we had to take the tickets, presenting our online booking. They contacted us by phone and an employee of the organization joined us in the garden in front of the entrance, handing us the entrance tickets !!!! We felt welcomed and taken by the hand! Thanks!

Brilliant idea that the skip the line… We would have stood in line for hours in the rain otherwise. The attraction itself is interesting. It's pretty. I was still expecting a lot more pieces… The guide was very interesting and made the comments interesting and fun especially. On the other hand, the group was really really too large. We were too many and unfortunately we could not hear all the explanations of the guide. To finish the return to the elevators is very very long. And finally we go out but we do not know where we are at the exit ... we need a plan at the exit

After a few negative reviews, I was a bit skeptical whether everything would work out. We should be at the meeting point at 1:45 p.m., we had booked for 2 p.m. When no one was there at 2 p.m., I warmed up briefly. But shortly afterwards the responsible employee came with the tickets. And we were forwarded to the underground tour. Everything went smoothly. We had a great tour thanks to GetYourGuide. Getting tickets at such short notice in the high season was really not easy ....