Marseille: 8-Hour Provençal Picnic Tour
- Private group
- Transportation included
- Duration: 8 hours
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We really enjoyed the tour. But I found a problem of the voucher. We booked the tour on Dec. 4, 2019. We printed out the voucher from the confirmation email. However, there is nothing described about the meeting address or meeting hotel, a rough map was described, on the voucher. We visited the “putative” meeting place with the voucher a day before the tour in order to check the meeting place. But, we failed to find the meeting spot. Later, I found, from my PC in the hotel room, that the meeting address and Radisson Blue Hotel are described in the confirmation e-mail, but nothing was written on the voucher issued on Dec. 4. Remember the customer brings only the voucher with him/her, but does not bring printed email. The voucher must contain everything important. The night before the tour, I received reminder email of the tour. The new voucher described everything including the meeting address, but too late. It is impossible to print out the voucher in the hotel late night.
The tour itself was excellent. Our guide was knowledgeable and very easy to listen to. We only have one complaint. We had booked a hotel which was near the original place of pickup. Unfortunately, construction was in full swing in that area and the pickup location was changed. There is no problem with that, we totally understood the reasoning. Our complaint was that when we checked into our room, we read our emails. There was one that just arrived that late that evening, changing the pickup location. We left the hotel in plenty of time, but could not find the new pickup spot. Thank goodness my husband had a feeling that a large van thT was parked up the road was our ride. There were no markings on the van, or signs stating this was the tour van. That would have been very much appreciated. Other than that very stressful start to our day, it was an excellent tour.
We missed a reservation at Chez Fonfon because we got back at 7.30 the time of our reservation. The tour started at 8 and I was told it would be 9 and a half hours. We should have got back at 5.30. Don’t know why the guide Virginie spent so long in certain villages eg 2 hours in Gordes. Not long enough in some towns with more to see and do and too long in villages where little to do. Went to Marseille to eat Bouillabaisse and missed that experience because of bad timing. Also the guide should not ask for a tip that should be at the discretion of clients. Loved seeing all the villages but if the guide had stuck to the timetable we would have been able to eat Bouillabaisse. We hit the traffic jam coming back because she left too late. Disappointed in all and very tired at the end of the day.
Tutto ha funzionato come un orologio svizzero: la nostra guida, la simpatica Florence, è stata estremamente professionale. Parla ottimi francese ed inglese, ed è stata anche una perfetta guidatrice. L'auto, una cross over Mercedes nuova, era estremamente comoda e pulita. Abbiamo imparato un sacco di cose nuove nel corso della nostra gita. Grazie, Florence!
Our guide, Ginny (Virginia), was very friendly and informative. She made the journeys in between the locations fun and was very happy to answer questions etc. Each location was worth stopping at although it would have been nice to have longer in the village near the Quarry of Lights. But overall it was very enjoyable and we are glad we signed up.